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The Rise of Telemedicine During COVID-19

September 10, 2020 Kristen Pham

COVID-19 telemedicine doctor

Since the COVID-19 pandemic began, telemedicine has transformed from a fairly new concept to an essential form of treatment for public education employees. The TASB Risk Management Fund (Fund) has seen a dramatic increase in the use of telemedicine for employee injury claims among members. Learn more about this shift in usage and how to get started using telemedicine at your organization.

Telemedicine makes it easy to safely follow up on COVID-19 testing

Telemedicine provides a safe and convenient option for treating employees who have concerns regarding a potential work-related COVID-19 exposure. Employees can use telemedicine to follow up after getting tested for the virus, and providers can offer efficient medical treatment for employees suffering mild-to-moderate symptoms. If you have questions about the pandemic and the workplace, read this list of six common questions about coronavirus and Workers’ Compensation exposures.

Adapting to new needs

Since March, the Texas Department of Insurance (TDI) has been evaluating the coronavirus situation and expanding telemedicine options. While most telemedicine visits among Fund members during the pandemic have been with physicians, there have also been visits to psychologists and physical therapy clinics. Since April 13, when TDI implemented COVID-19 emergency rules, members have also been able to access physical therapy treatment for Workers’ Compensation injuries through telemedicine, also known as telerehabilitation or telerehab.

“Previously, the Division of Workers’ Compensation didn’t allow telerehab at all,” said TASB Medical Director Brian Buck, MD. “After the disaster began, they relaxed those rules and allowed physical therapy through a telerehab method.”

Telerehab is an opportunity for patients to continue seeing a licensed physical therapist without fear of exposure to COVID-19. “The therapist, in most cases, is able to complete a thorough evaluation and teach the injured employee how to perform needed exercises,” said TASB Utilization Manager Nancy Kunschik. “They are able to observe the employee performing therapy via videoconferencing and provide immediate feedback. The therapist is able to encourage the employee in routinely performing a home exercise program.”

The progression of telemedicine for workers’ compensation

In 2018, the Texas Workers’ Compensation Act began allowing medical providers to treat injured employees using telemedicine. In 2019, the Fund launched a pilot program with five member organizations to use telemedicine for Workers’ Compensation visits. The popularity of telemedicine among members has increased dramatically since then, with nearly 400 telemedicine visits in member districts between March and May alone.

“The biggest benefit of telemedicine during this time was that [member employees] still had access to medical care when everything was shut down,” Buck said. “It was easy to request an appointment through a simple phone call or online request, and there were essentially little to no wait periods.”

Get started using telemedicine

In addition to avoiding exposure to COVID-19, telemedicine offers many other benefits for members, such as faster access to care and less lost time from work. Contact our vetted telemedicine providers, Concentra Telemed or RediMD, for details and to sign up your organization for their services.

Editor's note: This article was originally published in June 2019 and has been updated for accuracy and comprehensiveness.

Tagged: benefits, claims, coronavirus, COVID-19, telemedicine