2011 Members' Conference Keynote Speaker

Nancy Friedman

The Tides of Change: 7 Characteristics of a Powerful Positive Mental Attitude

This year's keynote speaker is Nancy Friedman, President and Founder of Telephone Doctor, a company that specializes in helping organizations improve the way they communicate with customers and coworkers. She will kick off the Members' Conference with a powerful message about how to stay afloat in a floundering economy.

Since 1983, Nancy has been delivering motivational programs that have helped set the standards for corporations and associations across the country. She is an internationally recognized authority on customer service, and has written several books on the topic and appeared on many television and radio programs, including the Today Show, Good Morning America, and Oprah. She was recently selected as one of the top favorite speakers for meeting planners in Meetings & Conventions magazine.

The Fund welcomes Nancy to our conference this year!

Go back to the main conference page for more conference information.